Resolve the queries and issues of your customers efficiently by utilizing the expertise of our dedicated inbound customer service agents. Our inbound call center services offer 24/7 coverage, bilingual agents as well as capacity of up to 150 agents at any given time and live virtual receptionists who efficiently satisfy customers and ultimately reduce interruptions for your everyday business tasks. By hiring us as your inbound call center outsourcing agency, you get:
Get specialized support and expertise from a team of experienced professionals and empower your organization with world-class sales and marketing tech.
In the age of customer service driven businesses, operating without an omnichannel inbound call center is unimaginable. Since maintaining in-house call centers can be a burden on your budget, outsourcing the work to professional inbound call center solutions can be an ideal choice for you.
When salespeople contact individuals whom they have not known previously or expressed interest in their offered products or services, it is called cold calling.
Warm calling is just the opposite of cold calling. It involves getting in touch by calling the prospect with whom a business has had some prior interaction.
A lead is a person who has indicated an interest in a company’s product or service. The process to attract and convert strangers and prospects into indicating interest in a company’s product or service is called lead generation.
When a customer contacts a company and wants to talk to someone, there are chances that you may miss your call, or you have to wait longer. There is probably a need for someone who can help you tackle your customers. Here comes the need to join hands with Trans Global Services. We are a company of experts helping companies to handle all the customer’s calls by providing Inbound Call Center services.
In the telecommunications industry, call centres provide services that teleservices operators provide. In this type of service, various customer service interactions occur in a call centre environment, including answering the phone, handling product recalls processing orders, and handling any other customer service interaction you can imagine.
Resolving first calls, handling average time, and waiting time in queues are indicators of the performance of inbound call centre agents. The service-level agreement of an inbound call service sometimes stipulates the goals the centre strives to achieve. Agents at our company are increasingly communicating with customers via email and chat.
You can benefit greatly from having your inbound call centre operating as a small company or a huge corporation. You can gain several advantages from offering inbound call services besides providing your audience with a way to contact professional business representatives.
A call centre that provides inbound services has the following benefits:
We have a professional team of agents who are well set to solve all your customers’ issues. When you hire our company for inbound call center services, all your calls will be answered by our dedicated agents, who are available 24/7. There are more than 150 agents we have. So, there is no chance that any customer will have to wait longer. What makes us best includes:
Contact us if you also want to make your business tasks run smoothly without interruption.