Live Chat Services Outsourcing

With Trans Global Services’ round-the-clock Live Chat Services, website visitors can be turned into repeat buyers. In the rapidly digitizing business world of today, every company, no matter how big or small, needs a solid plan for how to handle customer service and make sales over the Internet.

Working with customers for years has taught us that people want help, but Trans Global Services’ don’t like having to go through phone trees, wait on hold, and explain their problems to a representative. With the passage of time a client gets to a client service rep on the call, they are typically pretty distressed. By cutting down on the time they have to wait, you can make more money.

According to a survey by Forrester, almost half of online shoppers say that being able to talk to a real person right away about any questions they might have is one of the most important things for any website. Also, 91% of customers who have used Live Chat Services are happy with how well it helps them make decisions about what to buy, solve service and technical problems, and answer questions about products. Our E-representatives connect businesses and subject matter experts with online customers who need help. They do this through instant messaging, which gives the customer a more interesting and personalized experience. Our salespeople are professionals with a lot of knowledge and training. They also have strong people skills that help them connect with customers, guide them through the buying process, and ultimately make a sale.